Contact Customer Support
How do I log in for the first time?
What if I forget my password?Fill out the form fields.
You will be provided the security question you selected when you created your login.
Provide the answer to your security question.
You will then be prompted to enter a new password and confirm the new password (passwords are case sensitive.) You will then be directed back to the login screen to re-enter your username and new password.
If you still have trouble logging in, please call Customer Service toll free at (877) 223-3344.
What are the requirements for opening an account?In addition, you will need to provide a valid e-mail address, all of the required information in the account application and agree to the terms and conditions of the account.
Also, before you open your account you should take the time to read and understand the Options Clearing Corporation’s (OCC) “Characteristics and Risks of Standardized Options”.
What types of Accounts are available at OptionsFirst?
Can I open an account by mail or fax?
How do I create an account?After we process your application, someone will contact you with your account number and login information.
Can I rollover a 401(k)?
Does OptionsFirst allow foreign accounts?
What is the difference between a cash account andIn a margin account, customers are allowed to borrow money to fund transactions. Margin accounts may also utilize acceptable collateral to finance requirements and debit balances. Margin accounts may also (if approved) hold complex positions including uncovered short positions. Margin should only be used by sophisticated investors who understand that losses can exceed their original investment.
What are the account balance requirements?
Are OptionsFirst accounts insured?NOTE: SIPC and Excess SIPC provide coverage against loss of securities and cash, not against market depreciation, fluctuation in market value of your securities or a trading loss.
How do I deposit a check into my account?The typical clearing time for personal checks under $25,000 is the deposit date plus one business day. For personal checks over $25,000, the typical clearing time is the deposit date plus five business days.
NOTE: Only checks made out to Scottrade from the account holders bank account are acceptable. We do not accept third-party checks, or endorsed checks made payable to the customer. We do not accept money orders. If you have any questions regarding a check deposit, please call us at (877) 223-3344.
How can I transfer my account to OptionsFirst?
How do I transfer money from my bank into my accountUse the information below to arrange an incoming wire transfer with your bank or other financial institution. The cut off time for incoming wire transfers is 12:00 p.m. (CT). Settlement for a wire transfer should be the same day but timing, circumstances and contra parties can delay this settlement by one to two days.
JP Morgan Chase
277 Park Ave
New York, NY 10172
ABA: 021000021
Acct: 066600030
Beneficiary: Penson Financial Services
FCT: Customer’s name
FFC Account Number: Customer account number with OptionsFirst
Swift: CHASUS33 (only for foreign wires)
To wire funds out of your Scottrade account:
Note: Funds are available the day after your trade settles. $20 fee for wiring funds out. Scottrade requires a written authorization to wire funds from your account. We will accept a hand written authorization or you can use our Authorization to Wire Funds form located on OptionsFirst forms Center. You can mail or fax a written authorization to the OptionsFirst department. Our fax number is (314) 543-6264.
Please include the following information in your instructions:
Name and address of receiving institution
ABA # of receiving institution
Title of receiving account
Your account number at receiving institution
Your full address
How do I request a check withdrawal from my account?Please call Customer Service toll free at (877) 223-3344. We will have a check sent to the address associated with your account.
How do I check my account balance?
When can I start to trade?
Can I have more than one account?
What is OptionsFirst’s policy on personal information?
What are OptionsFirst’s commissions?
How do you calculate commissions on spread trades?
Will I incur any commissions for modifying or
What are the commissions for partial or modified orders?If an order is entered and partially filled, then subsequently modified, one ticket charge will be applied to the partial fill and another to the subsequent order. The contract charge is applied per contract in the order.
Are any fees passed through to the customer?
What are the exercise and assignment fees?
What can I trade in a regular trading account?
What can I trade in an IRA account?
What types of orders are not allowed?
Can I place a trade through e-mail?
What information should I give your trade desk when
How do I place an order?A full description of how to place an order in these areas can be found in Quick Start within the trading tool.
To place an order simply using the Order Ticket:
Can I place an order from the Option Chain?
How do I know if my order has been filled?
How fast is an OptionsFirst order executed?
What is considered a Day Trade?These trades will not be subject to the rules affecting Day Trades. Any other trades in the overnight position will be considered a Day Trade and subject to the Day Trading rules.
When is an account considered a Pattern DayIn other words, if the account closes the day with equity of less than $25,000, the next day the account will have zero day trading buying power. There will be no changes to Overnight Buying Power (ONBP). Buying power for Pattern Day Traders is limited to four (4) times their margin maintenance excess for equities and one time for options.
Cross guarantees among accounts are prohibited. Day Trading Calls are incurred when an account holder exceeds his or her Day Trading Buying Power at any point during a trading session.
Can I trade advanced Order TypesLimit on Close (LOC):
An order that will execute at the market close if the closing price is at or better than the submitted limit price.
Limit on Open (LOO):
An order that will execute at the market open if the opening price is at or better than the submitted limit price.
Market on Close (MOC):
A market order that will execute at the market close.
Market on Open (MOO):
A market order that will execute at the market open.
Can I use OptionsFirst on a Mac?
Which Web browsers are compatible with
What hardware specifications should my computerProcessor: 1 Ghz or better
RAM: 512 MB
Monitor: 1024 x 768 monitor resolution or higher
Operating System:
PC:Microsoft Windows 98, XP, Microsoft Vista, or ME
MAC: OSX with Firefox
Software:
PC: Internet Explorer version 6.0 Service Pack 2 or higher.
PC or MAC: Mozilla Firefox version 1.5.0.4 or higher.
I am having trouble logging in.Options involve risk and are not appropriate for all investors. Detailed information about the risks associated with options can be found in the Scottrade OptionsFirst Options Application and Agreement, Brokerage Account Agreement, or by downloading the Characteristics and Risks of Standardized Options and Supplements (PDF) from The Options Clearing Corporation, or by requesting a copy from your local branch office.
Margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market. Scottrade's OptionsFirst Margin Disclosure Statement and Agreement (PDF) are available for download, or at your local branch office, and contains information on our lending policies, interest charges, and the risks associated with margin accounts.
Investors should consider the investment objectives, risks, charges, and expenses of mutual fund carefully before investing. A prospectus contains this and other information about the fund and is available through www.scottrade.com or through a Scottrade branch office. The prospectus should be read carefully before investing. No transaction fee (NTF) funds are subject to the terms and conditions of the NTF funds program. Scottrade is compensated by the funds participating in the NTF program through recordkeeping, shareholder, or SEC 12b-1 fees.
Investors should consider the investment objectives, risks, charges, and expenses of an Exchange-Traded Fund (ETF) carefully before investing. A prospectus contains this and other information about the ETF and can be obtained from the issuer. The prospectus should be read carefully before investing.
Online market and limit stock trades are just $7 for stocks priced $1 and above. Any specific securities, or types of securities, shown are for demonstrative purposes only and should not be considered investment advice. Supporting documentation for any claims will be supplied upon request. Market volatility, volume, and system availability may impact account access and trade execution. SEC Rule 606 Disclosure of Order Routing Information.